terms of use

The following are the "Terms" that govern use of the Policy Central Web site ("Site"). By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. This is an important document and affects your rights and obligations. It also includes exclusions and limitations that apply to you. Kbase Connect Ltd reserves the right to change these Terms at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. These Terms may not be supplemented, altered or modified by the use of any other documents or oral communications unless agreed in writing by Kbase Connect Ltd.

General Information

1 Definitions

1.1 “We” and “Us” are Kbase-Connect Limited of Bristol & Bath Science Park Emersons Green Bristol BS16 7FR registered in England and Wales with company number 03996601 ;

1.1 “Site” is the policycentral web site owned by Kbase Connect Ltd ;

1.2 Our e-mail address is info@policycentral.co.uk;

1.3 Our VAT number is 793 8184 78

Permitted Use of the Site

2.1 You agree that you are only authorised to visit, view and where available print or download material on the Site for your own use and that you shall not duplicate, download, publish, modify distribute or otherwise disclose to any third party whatsoever the material on the Site for any other purpose or in relation to or for the benefit of, any third party, unless specifically authorized by Us to do so and whether or not during the term of the Contract. You also agree not to deep-link to the Site for any purpose, unless specifically authorised by us to do so.

2.2 You will at all times ensure that your use of the Site is in accordance with all applicable data protection and other laws, licences, codes of practice and regulations.

2.3 We will accept no liability in relation to the content of information supplied by you, whether as publisher or otherwise. You agree to indemnify Kbase Connect Ltd and/or their affiliates and subsidiaries and/or suppliers in relation to any claims, costs, expenses, liabilities, causes of action, infringement of any rights of third parties, whomsoever and howsoever arising, in relation to any material posted on the Site by you or your employees.

Site Access

3.1 While we endeavour to ensure that the Site is normally available 24 hours a day, We will not be liable if for any reason the Site is unavailable at any time or for any period.

3.2 Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Kbase Connect Ltd’s control.

Confidentiality

4.1 For the purposes of these Terms, Confidential Information includes but is not limited to information, whether in written or any other form, which is identified as confidential or is clearly by its nature confidential which shall include (without limitation):

4.1.1 design features and technical details of the Site, the scope of the Site, any technical data and know-how associated with the operation and further development of the Site, including programming and computer programmes used to operate and develop the Site; and
 
4.1.2 the content of any of the material contained on the Site, including, without limitation, any policies and procedures that are contained on the Site and the development and sale of which is the main business of Kbase Connect Ltd.

This Confidential Information will remain the property of Kbase Connect Ltd at all times.

4.2 You undertake to protect the Confidential Information, to prevent the unauthorised use, dissemination or publication of the Confidential Information.

Trademarks and Copyright

5.1 The content and software on the Site is the property of Kbase Connect Ltd and is protected by United Kingdom and international copyright laws. We post a legal notice and various credits on pages of the Site, which may not be removed. You must not remove or interfere with this notice or these credits, or any additional information contained along with the notices and credits.

5.2 Kbase Connect logos found on the Site are registered trademarks of Kbase Connect Ltd. These trademarks may be used publicly only with the written permission of Kbase Connect Ltd.

Ownership of Materials

6 All materials on the Site are copyrighted and are protected under treaty provisions and world-wide copyright laws. Materials on the Site may not be reproduced, copied, edited, published, transmitted or uploaded in any way without Kbase Connect Ltd’s written permission. Except as expressly stated in the limited licence provision of these terms and conditions, Kbase Connect Ltd does not grant any express or implied right to you under any of its trademarks, copyrights or other proprietary information.

Disclaimers and limitation of liability

7.1 Whilst we will make all reasonable efforts to avoid problems, Kbase Connect Ltd does not promise that the Site will be error-free, uninterrupted, that the material on the Site will be complete and error free. The Site and its content are delivered on an "as-is" and "as-available" basis. Kbase Connect Ltd cannot ensure that files you download from the Site will be free of viruses or contamination or destructive features.

7.2 Kbase Connect Ltd makes no guarantee of any specific result from use of this Site or any content, search or link on it.

7.3 Kbase Connect Ltd disclaims any and all liability for the acts, omissions and conduct of any third party users or Site users, in connection with your use of the Site. Without limiting the foregoing, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the Site to Kbase Connect Ltd at info@kbaseconnect.co.uk. Kbase Connect Ltd may investigate the claim and take appropriate action, at its’ sole discretion.

7.4 Except in respect of death or personal injury caused by Kbase Connect Ltd’s negligence, Kbase Connect Ltd shall have no liability to you for any loss, damage, costs, expenses, or any loss of profit or any indirect, special or consequential loss, damage, costs or expenses or other claims (whether caused by the negligence of Kbase Connect Ltd, its servants or agents or otherwise) for compensation arising from your making use of the Site or by reason of any representation (unless fraudulent), or any implied warranty, condition or other term.

Copyright Policy and Indemnity

8.1 We will terminate the privileges of any user who uses this Site unlawfully to transmit copyrighted material without a licence or express consent, valid defence or fair use exemption to do so. In particular, users who submit content to this Site, whether articles, images, stories, software or other copyrightable material must ensure that the content they upload does not infringe the copyrights or other rights of third parties (such as privacy or publicity rights). After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the user that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing users' rights to use and/or access to this Site. We may, also at our sole discretion, decide to terminate a user's rights to use of, or access to, the Site prior to that time if we believe that the alleged infringement has occurred.

8.2 You agree to indemnify and hold Kbase Connect Ltd, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site.

Prohibited Content

9 The following is a partial list of the kind of content which is illegal or prohibited on the Site. It includes content that:

9.1 is patently offensive to the online community, such as content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; could be harmful to minors;

9.2 harasses or advocates harassment of another person;

9.3 involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";

9.4 promotes information that you know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;

9.5 promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;

9.6 contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);

9.7 displays pornographic or sexually explicit material of any kind;

9.8 provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18; and

9.9 provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; solicits passwords or personal identifying information for commercial or unlawful purposes from other users; and engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes.

Offline Conduct

10 Although Kbase Connect Ltd cannot monitor the conduct of its users off the Site, it is also a breach of these Terms to use any information obtained from this Site in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or sell to any user without their prior explicit consent.

No Commercial Use

11 No area of this Site may be used by visitors for any commercial purposes. You must obtain our prior written consent to make commercial offers of any kind, whether by advertising, solicitations, links, or any other form of communication. Without limiting the foregoing, you may not resell or link to other sites for the purpose of selling services of any kind. We will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

Access and Interference

12 You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained thereon or for any other unauthorized purpose without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for your own person, non-commercial use) from the Site without the prior expressed written permission of Kbase Connect Ltd.

Unauthorized Use of the Site

13 Illegal and/or unauthorized uses of the Site, including, but not limited to, unauthorized framing of or linking to the Site, or unauthorized use of any robot, spider or other automated devise on the site, will be investigated and appropriate legal action will be taken, including without limitation civil, criminal and injunctive redress.

Disputes

14 This site is controlled and operated by Kbase Connect Ltd from its offices in the United Kingdom. If there is any dispute about or involving the Site, by using the Site you agree that the dispute will be governed and construed by English law. In the event of a dispute arising out of or relating to these terms and conditions, or your use of or access to this site, litigation must be brought in a court in London, England without regard to its conflict of law provisions.

This policy was last updated on 1st May 2018

About this policy

This policy explains how we collect and use personal data from and about visitors to our website.

This policy does not apply to the websites, apps, products or services of any other organisations that you may access through links on our website or how any third party organisations which advertise products and services on our website collect and use your personal data to offer relevant online advertising to you (see Cookies).

Our objective is to ensure that you are never surprised by how your personal data has been used by us. You are therefore encouraged to read this policy, which sits alongside our Terms of Use.

As we make changes to our website, we may need to update this policy. If we make any important changes that affect your rights and interests, we will make sure we bring this to your attention and explain what this means for you.

If you have any questions in relation to this policy or wish to exercise any of Your rights under data protection law, you should email info@policycentral.co.uk. 

Who we are

This website is operated by Kbase-Connect Limited (trading as Kbase Connect). We are a limited company registered in England and Wales under company number 3996601 and our registered office is at Bristol & Bath Science Park, 1 Dirac Crescent, Emerson’s Green, Bristol BS16 7FR. We are registered as a data controller with the UK Information Commissioner’s Office (ICO) under number Z1022081.

The data we collect about you

Personal data means any data that identifies or can be used to identify a person. It does not include data where the identity has been removed (anonymous data).

You may provide the following kinds of data to us:

• your name and contact details when you contact us or submit a support request
• the content of any messages you exchange with us by email, phone or by post

We may collect the following kinds of data about you:

• the IP address assigned to you or to someone who provides you with Internet access
• technical data about the device used by you to visit our website including the type of device, operating software, browser and browser plug-ins and the screen resolution and time zone setting of your device
• data about how you browsed and searched our website including how you arrived at our website, the time and frequency of your visits, the time spent by you on each page, how you interacted with the website, the links that you click, documents you download and content that you view
• your location (if you grant us access to it, though the IP address assigned to you or to someone who provides you with Internet access may indicate the country from which you have visited our website)

Unless you specifically inform us for any reason, we do not collect any details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. Nor do we collect any information about criminal convictions and offences.

How your data is collected

The data that you may provide to us will generally be collected when you fill in a form or contact us.

The data that we may collect about you may be obtained through the use of cookies and similar technologies (see Cookies) and from server logs.

How we use your data

We will only use your personal data when the law allows us to. We will generally rely on one of three legal grounds for using your personal data:

• where we need to perform the contract we are about to enter into or have entered into with you (see our Terms of Use)
• where necessary for our legitimate interests or those of a third party, provided those interests do not override your fundamental rights and interests
• where we need to comply with a legal or regulatory obligation

Generally, we do not rely on consent as a legal ground for using your personal data, except in relation to sending you marketing by email. You have the right to withdraw your consent to marketing at any time either by contacting us, clicking the unsubscribe link in an email or replying to a text message with the required words notified to you in each text message.

Who we share your data with

We do not sell any personal data for commercial purposes.

However we may have to share your personal data with:

• service providers including our hosting provider and Google Analytics
• any third parties to whom we may choose to sell, transfer or merge parts of our business or assets or third parties we may seek to acquire or merge with (if any change happens to our business, the new owners may use your personal data in the same way as set out in this policy)

Where you data is stored

Our website is hosted on servers within the United Kingdom only and any personal data provided by you to us will stored in the United Kingdom (though if our staff are travelling, they may access it from a device in another country).

Google Analytics is hosted on servers around the world to maintain service continuity in the event of a disaster or other incident in a particular country. Some of those servers are therefore hosted outside the European Economic Area (EEA). 

Many of the service providers that we use in connection with our website and the services provided through it are based outside the European Economic Area (EEA), which means that your personal data may be transferred outside the EEA. Whenever we transfer your personal data outside the EEA, we ensure that a similar degree of protection applies to your personal data in one or more of the following ways:

• the country to which your personal data is transferred is deemed by the European Commission to provide a similar degree of protection for your personal data
• we have entered into a specific contract with our service providers that has been approved by the European Commission as providing a similar degree of protection for your personal data
• where any service provider is based in the US and they have self-certified under the EU-US Privacy Shield Framework which requires them to provide a similar degree of protection for your personal data

How we keep your data secure

The security of your personal data is important to us.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those within our organisation that have a need to access it. They will only process your personal data on our instructions and they are required to keep your personal data confidential.

We have put in place procedures to deal with any suspected personal data breach and will notify you and the Information Commissioner’s Office or any other relevant regulator where we are legally required to do so.

How long we keep your data for

We will only keep your personal data for as long as necessary in connection with the purposes we collected it for and to comply with any legal, accounting or reporting requirements. To determine how long we keep your personal data for, we consider the amount, nature and sensitivity of the personal data, the purposes for which it was collected and the potential risk of harm from us continuing to keep it.

We will retain the analytical data collected about your use of our website for a period of 25 months before 25 May 2018 and 14 months on and after 25 May 2018.

We may retain any data that does not identify you indefinitely.

Cookies

This website uses cookies and similar technologies (such as beacons and pixels). 

Cookies are small text files that are stored on your device and contain a uniquely generated reference which is used to distinguish you from other people each time your visit our website, even if the IP address of the device used by you to visit our website changes. None of the cookies used on our website store data that can directly identify you.

You can read more information cookies and how they work at All About Cookies.org and information about how online advertising works at Your Online Choices (these are third party websites that do not control). 

The cookies used by our website fall into the following categories:

• Strictly necessary cookies: these are required for the effective and secure use of our website to include enabling you to send messages to us securely, log into secure areas of our website and to make payments securely:
• Analytical cookies: these are used to recognise when you visit our website and how you interact with it so that we can improve the way our website works
• Functionality cookies: these are used to recognise when you visit our website so that we can personalise our content for you and remember your preferences

We are required to obtain your consent to all cookies except those that are strictly necessary. You will be asked to confirm your consent when you first visit our website and you can change your cookie settings for our website at any time.

Alternatively, you can clear cookies after you visit our website, use a tracking blocker such as Privacy Badger or, for the analytical cookies stored by Google, install the Google Analytics opt-out extension. 

The specific cookies used by our website are as follows:

Cookie	Type	Duration	Further Details
ASP.NET_SessionId	Strictly necessary	End of session	Creates a unique identifier for your browsing session on our website which is used to store user preferences and for security purposes.
ASP.NET_SessionId	Strictly necessary	End of session	Creates a unique identifier when you open the support request page which is hosted by JitBit (helpdesk software). JitBit owns all data stored on its service. See JitBit Privacy Policy
_utma	Analytical	2 years	Used to distinguish you from other visitors to our website. See Google Privacy Policy.
_utmb	Analytical	30 minutes	Used to identify new visits to our website.
_utmc	Analytical	End of session	Used in conjunction with _utmb to identify new visits to our website.
_utmz	Analytical	6 months	Identifies how you reached our website.
EU_COOKIE_LAW_CONSENT	Functionality	24 hours	Remembers whether you agreed to cookies being stored on your device in accordance with this policy.
trustedsite_session	Functionality	End of session	We use McAfee SECURE to monitor our website for malware and other malicious code that can harm our website. This cookie creates a unique identifier for your browsing session.
trustedsite_visit	Functionality	24 hours	Used in conjunction with trustedsite_session to identify your visit to our website as secure.
_RequestVerificationToken_string	Strictly necessary	End of session	Used to prevent a cross-site request forgery (CSRF) attack in relation to the JitBit helpdesk software

If you block or restrict cookies, you may not be able to use certain features of our website.

Your rights

You have a number of rights in relation to the personal data we hold about you:

• Access: You have the right to request access to and be provided with a copy of the personal data held about you together with certain information about the processing of such personal data to check that are holding it lawfully
• Correction: You have the right to ask us to correct any inaccurate or incomplete personal data held about you
• Deletion: You have the right to ask us to delete or remove any personal data held about you where there is no good reason for us to continue holding it or where you have exercised your right to object
• Restriction: You have the right to ask us to restrict how we hold your personal data, for example, to confirm its accuracy or our reasons for holding it
• Objection: You have the right to object to our holding of any personal data about you which is based on our legitimate interests or those of a third party based on your particular circumstances. You also have the right to object to our holding your personal data for direct marketing purposes
• Portability: You have the right to receive or request that we transfer a copy of the personal data we hold about you in an electronic format where the basis of our holding such information is your consent or the performance of a contract and the information is processed by automated means
• Complaints: You have the right to complain to the Information Commissioner’s Office (ICO) or any other EU supervisory authority in relation to how we collect and use your personal data

You will not have to pay any fee to exercise any of the above rights though we may charge a reasonable fee or refuse to comply with your request if any request is clearly unfounded or excessive. Where this is the case, we will let you know.

To protect the confidentiality of your personal data we will ask you to verify your identity before fulfilling any request in relation to your personal data.